The Little Holidays shop is all about treating yourself and your loved ones. We aim to please and want to make sure that you are happy with the items you purchased from our shop.
Orders and Returns
Can I cancel or change my order?
Every item on the shop is printed on demand, and we do our best to ship items as quickly as possible. Because of this, the window for cancelling or changing orders is very short.
If we see your cancellation or order change request prior to us processing your order, we can cancel your order for a full refund or accommodate your order change. But once it has begun processing, we are no longer able to cancel your order.
Please contact us as soon as possible directly by email to email@example.com with the subject line: “Order cancellation” or “Order change”.
Can I make a custom order?
We are open to making reasonable adjustments for you if needed. Some examples of adjustments that we can accommodate are: adding a custom message or name, changing the background color, etc.
Let’s discuss what you have in mind! Please contact us with the subject line “Custom order” prior to placing your order and we will do our best to accommodate your needs.
Can I return or exchange my order?
Unfortunately, you cannot return or exchange your order, unless the items you received are damaged (see below for our policy on damaged items). All items are printed on demand, and thus, we cannot accommodate returns.
When will my order be shipped?
Once your order is received, it ships within 3-5 business days. Once your order is shipped, you will receive a shipping notification email from us, with the estimated delivery date specified – this is usually within 2 weeks for deliveries within the USA and 4 weeks for deliveries worldwide.
Do you offer expedited shipping options?
Yes, we do. We use FedEx to handle our expedited orders. You can choose among several shipping options upon checkout.
Please note: If you choose to avail of the free shipping option available for orders $50 and up, your items will be delivered via standard economy shipping.
Do you ship internationally?
Yes, we do!
To keep shipping costs down, we use International Economy for all international orders. Please note that sometimes international shipping can take longer (your local post office may take some time to dispatch your package), but we can provide you with updated shipping data if you contact us.
Are international duties and fees included in my order?
We do not include international duties and fees in orders, given the complex nature of these fees. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, you are responsible for the original shipping expenses, as well as any additional duties, fees, customs, or taxes incurred in shipping. We cannot mark an item as a “gift”.
Damaged and Lost Items
What if there’s something wrong with my order?
We do our best to inspect each product before shipping. However, it is possible to receive a damaged item due to issues in packaging and shipping, or human error.
For these reasons, it is important to open and inspect your items as soon as you receive them.
If there’s anything wrong with your package, please notify us within 14 business days by sending an email to firstname.lastname@example.org with the following information:
- Subject line: Damaged item/s
- A photo of the packaging from your order
- A photo of the item(s) that were damaged or incorrectly sent to you
- A photo of your packing slip included with the package – please make sure the order number is visible
We cannot honor changes outside the time frame stated (14 business days).
What happens if my order is lost by the postal service?
Once your order is shipped, you will receive a shipping notification email from us, with the estimated delivery date specified. If you haven’t received your package by this delivery date, please send an email to email@example.com with the subject line: “Package not received”. We will then follow up with our shipping service and/or help you with information needed to file a claim with the postal service. Please note we can only accommodate lost claims up to 14 business days after the estimated delivery date.
If the package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping it. We will contact you for the correct address and you will need to re-pay the shipping before we can send the package again.
If delivery is refused by the recipient or a package is unclaimed for any reason, the order will not be refunded.